Bilingual Dispute Initiation Sr. Specialist FNBT - First National Bank Texas - 3.4 Killeen, TX Job Details 7 hours ago Qualifications Computer operation Spanish Customer communication Writing skills English Research High school diploma or GED Productivity software Full Job Description Properly handle customer incoming calls according to department service level agreement, ensuring Reg. E compliance Process Digital Banking service message requests within department service level agreement, ensuring Reg. E compliance Process incoming emails/mail are processed according to department service level agreement, ensuring Reg E compliance Accurately record customer reasons for disputing transactions Properly respond to customer inquiries regarding existing disputes Research transaction entry modes and additional data Meet assigned deadlines and goals Properly process Digital Banking service message requests within department service level agreement, ensuring Reg. E compliance Regular and predictable attendance and punctuality Other duties as assigned

Physical Requirements:

Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.

Requirements:

At least 18 years of age High school diploma or equivalent Bilingual (English/Spanish) required Working knowledge of Microsoft Office and general office equipment Able to communicate in a professional manner verbally and in writing Able to work independently to meet deadlines but remain flexible Well-organized, with sharp attention to detail Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions Strong customer service skills (both internal and external customers) Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environment