Farmers and Merchants Bank is looking to add a Retail Banker III at the newest location in Brock. A Retail Banker III is a bank employee who helps customers of the bank with routine financial transactions as well as other issues that may arise for them. Their primary responsibility is customer service and assisting the Retail Manager. Personal Banker III must be knowledgeable in opening accounts and all customer service products/services and be able to answer questions that a customer may have.

Major Duties & Responsibilities:

• Processing transactions accurately and efficiently in accordance with established policies and regulations. Transactions would include cashing checks, acceptance of deposits and loan payments, the process of withdrawals, redeeming bonds, and cash advances.
• Reconciling cash drawers, and being in balance
• Manage risk in every transaction and detect fraudulent transactions to prevent losses.
• Monitor cash limits for respective drawers and vault (Ordering cash from FED, ship excess and mutilated cash to FED as needed)
• Replenish and balance ATMs where applicable
• Assist customers with various customer service-related questions and issues: Outgoing wire requests Stop payment requests, including ACH unauthorized payments Online banking Check orders and reorders Account transfers and loan payment requests Various debit card operation duties, including fraud and unauthorized use resolutions.
• Open/ maintenance various types of new accounts (DDA, Savings, CDs, IRAs) for consumer and business customers, and provide proper disclosures. Also, assist other retail personnel in opening accounts.
• Personal Bankers III shall perform any duties requested by a supervisor or an officer relating to the bank and its function.

Duties may change as deemed necessary by a supervisor.

Minimum Requirements:

Follow all policies and procedures of the bank Protect privacy and confidentiality of customer's information Arrive on time for work hours and be flexible when possible, on additional hours (working on Saturdays according to rotation schedule.) Willingness and ability to assist customers in a polite and professional manner as needed Physical requirements: To successfully perform the major duties and responsibilities, the employee is regularly required to talk, hear, stand, walk, reach with hands and arms, and use hands and fingers to count and for computer input. Employee is occasionally required to sit, stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individual with disabilities to perform the essential duties.

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person