The Bank of Kaukauna is a leading financial institution committed to providing exceptional banking services to our customers. With a focus on innovation, customer satisfaction, and community engagement, we strive to exceed expectations and build lasting relationships. We are seeking a dynamic and customer-oriented individual and people leader to join our team as a Universal Banker Supervisor. The Universal Banker Supervisor will play a pivotal role in delivering a comprehensive range of banking services while providing exceptional customer service to meet the financial needs of our clients while managing our Universal Banker I and Co-op Students.

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Responsibilities:

•1. Provide personalized financial solutions to customers by assessing their needs and recommending appropriate banking products and services. 2. Process a variety of banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, coin, and account transfers. 3. Manage Universal Banker I and co-op students including scheduling, adherence to accuracy & balancing, training, and co 4. Resolve customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction. 5. Serve as mentor to Universal Banker I and co-op students regarding expectations, customer service, coaching, and professionalism. 6. Perform administrative duties, such as, daily vault & branch cash balancing, cash limit adherence, recounts of strapped money, night deposit, ATM balancing, and cash orders. 7. Adhere to banking regulations, policies, and procedures to ensure compliance and mitigate risks. 8. Actively promote and cross-sell banking products and services to meet sales targets and contribute to the growth of the branch.

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Qualifications:

•1. High school diploma or equivalent. 2. Previous experience in banking, customer service, or sales roles. 3. Strong interpersonal and communication skills with the ability to build rapport and relationships with customers. 4. Proficiency in using computer applications and technology, including Microsoft Office and banking software. 5. Detail-oriented with excellent organizational and multitasking abilities. 6. Ability to work effectively in a fast-paced environment and adapt to changing priorities. 7. Knowledge of banking regulations and compliance requirements is a plus.

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Benefits:

•1. Competitive salary. 2. Comprehensive benefits package, including medical, dental, and vision coverage. 3. Opportunities for career advancement and professional development. 4. Employee discounts on banking products and services. 5. Paid time off and holiday pay. 6. Retirement savings plan with employer matching contributions. If you are passionate about delivering exceptional customer service and thrive in a dynamic and collaborative environment, we encourage you to apply for the Universal Banker I Lead position at The Bank of Kaukauna. Please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for this role. We look forward to hearing from you! The Bank of Kaukauna is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Gym membership Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Kaukauna, WI 54130 (Required) Ability to

Relocate:

Kaukauna, WI 54130: Relocate before starting work (Required)

Work Location:

In person