FINANCIAL COUNSELOR

Job Summary:

Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay. Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor. Resolve issues on the spot if at all possible. Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery. Respond to email and voicemail within 24 hours. Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality.

Education:

High school diploma required.

Experience:

Two years' medical office setting required. Two years' customer service skills required. Computer skills required.

Additional Skills/Abilities:

Must be proficient in Microsoft Office Suite of products.