Treatment & Insurance Coordinator Harborside Dental | Jacksonville, NC Harborside Dental is seeking an organized, dependable, and patient-focused Treatment & Insurance Coordinator to join our team. This position plays an important role in helping patients understand their recommended treatment, insurance benefits, and financial options while keeping the restorative schedule productive and organized. The ideal candidate is confident discussing treatment and finances, knowledgeable about dental insurance, attentive to detail, and committed to creating a calm and positive experience for every patient. Primary Responsibilities Insurance and Claims Verify patients' dental insurance eligibility and benefits before appointments. Update insurance information and benefit details in patient records. Submit dental claims accurately and promptly. Review outstanding, rejected, or denied claims and submit corrections or appeals. Submit preauthorizations and track responses from insurance carriers. Communicate with insurance companies to obtain claim, benefit, and preauthorization information. Treatment Coordination Prepare and present treatment plans clearly and confidently. Explain treatment priorities, estimated insurance benefits, and patient financial responsibility. Review financing and payment options with patients. Update treatment plans when procedures, fees, or insurance estimates change. Follow up with patients who have unscheduled treatment and help them reserve appointments. Document treatment discussions, financial arrangements, and patient communication accurately. Help patients overcome financial, insurance, or scheduling concerns that may prevent them from moving forward with care. Scheduling and Patient Support Check patients out following appointments. Collect copays, outstanding balances, and applicable reservation fees. Audit the restorative schedule for incomplete treatment plans, missing information, scheduling concerns, and opportunities to maintain productivity. Confirm the following day's restorative appointments and ensure patients understand any preparation or financial requirements. Relay authorized premedication prescriptions to the patient's pharmacy as directed and approved by the dentist. Coordinate with the dentist, assistants, hygienists, and front-office team to support an efficient patient experience. Qualifications Previous dental front-office, insurance, or treatment-coordination experience strongly preferred. Working knowledge of dental terminology, procedures, insurance benefits, claims, preauthorizations, and appeals. Comfortable discussing treatment costs and collecting payments. Strong organizational skills and attention to detail. Confident, compassionate, and professional communication style. Ability to manage multiple responsibilities and follow through on outstanding tasks. Experience with dental practice-management software is preferred. Dependable, proactive, and willing to help wherever needed. What We're Looking For We are looking for someone who is warm and reassuring with patients but also confident and consistent when discussing treatment and finances. This person should take ownership of the treatment and insurance process, recognize what needs attention, and work closely with the clinical and administrative teams to keep patients informed and the schedule running smoothly.

Position Type:

Full Time Schedule:

Tuesday 10am-6pm, Wednesday 8am-5pm, Thursday 8am-5pm and Friday 8am-3pm

Compensation:

$20-25 Harborside Dental is committed to providing compassionate, high-quality dental care in a welcoming and comfortable environment. We value teamwork, accountability, kindness, and excellent service.

Pay:

$20.00 - $25.00 per hour Expected hours: 30.0 - 32.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person