Job Description This position will be responsible for the monitoring of merchant activity via report analysis, transaction monitoring, and outbound calling to verify compliance of the terms of the merchant's processing agreement, holding questionable batches until an investigation can be completed, and communicating actions and outcomes to all stakeholders in a manner consistent with maintaining a good rapport with internal and external clients. The potential candidate will require a thorough understanding of Microsoft products. Responsibilities Merchant website review for compliance Decision funds and conduct evaluations on merchant accounts that pose a risk to the organization Analyze credit, financial, and underwriting documentation Make decisions on required reserve amounts and releases Knowledge of chargebacks Make outbound verification calls Educate merchants on processing guidelines and security measures. Communicate with merchants regarding exception activity, action plans, and long-term risk solutions Knowledge of the Card Brands' rules/regulations Reviewing portfolio for suspicious activity, investigating potential fraudulent merchant activity, mitigating potential losses, collecting funds owed to the company, etc. Ability to resolve complex problems with minimal guidance Ability to independently manage multiple tasks/projects and deadlines simultaneously Excellent verbal and written communication skills Other duties as assigned

Skills and Qualifications:

3+ years of financial services experience preferred Fiserv/TSYS Systems knowledge preferred Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources Able to read and fully understand Personal and Business Credit Reports in order to assess a merchant's financial condition and wherewithal to pay chargebacks or refunds as they may occur General ability to assess business and personal financials to hedge against potential financial exposure Proficiency with Microsoft Office applications Enjoys identifying patterns or recognizing aberrations; likes to get to the bottom of the story indicated by the clues they surface Takes calculated risks and learns from mistakes Speaks in a clear, poised, and convincing manner. Writes in a professional style that remains succinct, polite, and on-point. Conveys difficult news compassionately in support of building long-term relationships with our merchants and ISOs Demonstrates accuracy with particular attention to detail in a work setting that requires effective time-management skills and strict adherence to deadlines Position Highlights Competitive compensation Healthcare options, including medical, dental and vision Generous 401K plan Paid Time Off plan Electronic Payments is an Equal Opportunity Employer.

Benefits:

401(k) with match Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Physical setting:

Office Location:

Calverton, NY Schedule:

8 hour shift

Work Location:

In person