Job Title:

Change Quality Analyst Location:

Merrifield, VA Type:

Contract Compensation:

Open to Both C2C and W2 options

Work Model:

Remote - offsite

Hours:

40.0 hours per week

Security Clearance:

Not specified Overview Leave placeholder text here for recruiter to input Responsibilities Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals. Monitor compliance with Enterprise Change Management standards, procedures, controls, and governance requirements. Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation. Investigate change process exceptions, policy violations, unauthorized production activity, and control failures. Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators. Produce compliance reporting, management dashboards, control evidence, and audit documentation. Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries. Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes. Identify process improvement opportunities and support automation initiatives that improve change quality and compliance monitoring. Assist with implementation and maintenance of automated controls, compliance metrics, reporting solutions, and governance processes. Partner with technical teams, service owners, and product teams to improve change quality and reduce operational risk. Participate in governance forums including CAB, TCAB, and compliance reviews as required. Support development and maintenance of change management procedures, standards, job aids, and training materials. Requirements Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or related field, or equivalent combination of education, training, and experience. Working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls. Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance. Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization. Experience analyzing data, identifying trends, and producing management reporting and metrics. Experience working within an enterprise IT organization, preferably in a regulated or financial services environment. Experience working with IT engineering, infrastructure, security, operations, and software development teams. Experience using ServiceNow or similar IT Service Management platforms. Strong analytical, investigative, problem-solving, and critical thinking skills. Strong organizational skills with the ability to manage multiple priorities simultaneously. Effective verbal and written communication skills. Effective relationship management skills across technical and non-technical stakeholders. Ability to work independently with minimal supervision. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #

LI- Ref:

#851-Rockville-S1