Risk Manager

Overview:

The Risk Manager is responsible for leading and coordinating the organization's risk management, patient safety, and regulatory compliance activities. This role ensures timely investigation of incidents, supports claims management, oversees safety initiatives, and partners with clinical and operational leaders to reduce organizational risk and enhance quality of care. The Risk Manager serves as a key liaison between internal teams, external agencies, and legal partners to promote a culture of safety and continuous improvement.

Primary Duties and Responsibilities:

Review and process medical record requests to ensure accuracy, compliance, and timely response. Maintain confidentiality and adherence to regulatory standards. Coordinate investigations of adverse events, near misses, and high‑level critical incidents. Establish and monitor investigation timelines to ensure prompt follow‑up and closure. Facilitate root cause analyses (RCA) and other structured review processes. Lead and manage recurring risk management meetings, ensuring clear documentation, follow‑up, and accountability. Communicate risk trends, findings, and recommendations to leadership and relevant stakeholders. Provide oversight of Safety Community compliance, ensuring alignment with organizational policies and regulatory requirements. Monitor and support implementation of Caring Communities Prescriptives and related safety initiatives. Manage Caring Communities Toolkits, ensuring updates, distribution, and staff education. Develop and implement the organization's PSO roll‑out strategy. Ensure ongoing compliance with PSO requirements, reporting processes, and confidentiality protections. Assist with claims oversight, including documentation, communication, and coordination with insurers. Support communication with attorneys, ensuring timely and accurate exchange of information. Oversee facility assessments to identify environmental, operational, and clinical risks. Partner with leadership to develop and monitor mitigation plans. Support QAPI (Quality Assurance and Performance Improvement) initiatives. Assist in developing, tracking, and evaluating internal action plans related to risk and safety.

Qualifications:

Bachelor's degree in nursing, risk management, or related field Experience in healthcare risk management, patient safety, or quality improvement. Strong knowledge of regulatory requirements, incident investigation methodologies, and healthcare operations. Excellent communication, analytical, and problem‑solving skills. Ability to manage sensitive information with discretion and professionalism.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for hybrid or remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to occasionally lift and move objects weighing up to 10 pounds.

BENEFITS

• Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work •Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for

Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Risk Manager at Otterbein!