BASIC PURPOSE

This position is responsible for fully investigating claims involving general liability, workers compensation, auto liability, product liability and property damage. This position directs and documents the progress and develops a plan of action to satisfactorily and efficiently resolve each claim.

MAJOR RESPONSIBILITIES

Communicate consistently with all relevant parties to gather detailed facts regarding incidents. Determine and evaluate the injury/ damages of each claim and the extent of liability. Negotiate settlements with claimant if appropriate. Develop a plan of action to monitor and accurately document claim details. File new claims with proper carrier or state agency.

EDUCATION AND EXPERIENCE

Education:

HS Diploma or equivalent required College degree preferred

Experience:

1 year experience in claims, customer service, or retail operations preferred

SKILLS AND PHYSICAL DEMANDS

Skills:

Hard skills: Knowledge in Microsoft Office, accurate and efficient typing skills, and the ability to conduct research using a variety of sources

Soft Skills:

Excellent written/verbal communication, detail oriented, ability to provide accurate documentation, flexibility and ability to prioritize projects, and conflict resolution skills

Typical Physical Demands:

Requires prolonged sitting, some bending and stooping. Occasional lifting up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Requires the ability to communicate via telephone for an extensive amount of time daily.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.