On-Site Collector - Des Moines, Iowa

Des Moines, Iowa

Collections

3056

Job Description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location:

This is an onsite position, with hybrid potential!

Compensation:

$17/hour

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

Demonstrate effective skip-tracing techniques by locating consumer contact information.

Counsel delinquent consumers to assist in finding funds to meet their payment obligations.

Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with company policies and procedures.

Maintain knowledge of functional area and company policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

Qualifications

High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.

Previous collections experience preferred.

Basic computer skills.

Ability to maintain the highest level of confidentiality.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment:

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.