No prior legal or collections required! A great opportunity to move into an office setting and start a Career!

• HOW TO APPLY

• : Only applications submitted through our website will be considered, at: www.

velo.law/apply

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Process all incoming consumer calls utilizing prepared scripts to respond to basic questions, assist with account payments, and provide information regarding potential payment plans.
• Review pre-litigation accounts to determine the appropriate path including further collection calling, initiating legal involvement, or place in No Action Intended status.
• Determine if alternate service methods may qualify for accounts where initial service was not successful.
• Assist with incoming consumer calls utilizing prepared scripts to respond to basic questions, assist with account payments, and provide information regarding potential payment plans.
• Utilize resources available to determine employment and asset information for consumers utilizing procedures set forth by the company.
• Accurately document all calls and third-party contacts pertaining to verification of employment.
• Utilize resources available to determine employment and asset information for consumers utilizing procedures set forth by the company.
• Provide excellent customer service by contacting potential employers on behalf of clients to verify employment for consumers with open accounts placed with the company.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent
• Proficient in relevant computer applications and call center systems
• Good typing skills
• Knowledge of collection principles and methods

KEY COMPETENCIES

• Communication Skills
• Persuasiveness
• Problem Solving
• Reliable and Consistent Attendance
• Adaptability
• Tenacious work ethic
• Fast-paced and accurate work product
• Negotiation skills
• Stress tolerance
• High energy level

PREFERRED SKILLS

• 1-2 years high-volume, fast-paced experience
• Strong attention to detail and goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities

BENEFITS

Insurance:

There is no wait period for our health and dental insurance! Our office contributes towards Medical, Dental and Vision Insurance of the employee and covers the cost of long-term disability.

Retirement:

There is no wait period for retirement plan! Our office will match up to 4% of the employee's wages into a 401(k) retirement account. After an initial 90-day probationary period, full-time employees of our organization receive the following benefits:

Paid Holidays:

Full Day (New Year's Day, Labor Day, July 4th, Memorial Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, and the employee's Birthday), Half Day (Good Friday). If a Holiday lands on a weekend, the office will celebrate the holiday on the Friday before or Monday after.

Paid Time Off:

80 hours front loaded per year, then an additional 40 is front loaded on July 1st (any reason).

Job Type:

Full-time Pay:

$17.00 - $23.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance

Physical Setting:

Office Education:

High school or equivalent (Preferred)

Experience:

Microsoft Excel:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person