General Summary Location:

Waterford, MI (hybrid after initial training period)

Compensation:

$55,319 - $ 74,117 Are you a customer-focused financial professional who enjoys solving problems, managing complex accounts, and helping people navigate financial services? Oakland County is seeking an experienced Financial Services Technician III - Reimbursement to provide advanced financial and customer service support for client accounts. In this role, you'll resolve complex account issues, prepare financial reports, and work directly with justice impacted individuals, court, probation, and other stakeholders to ensure accurate billing and exceptional customer service. This is an excellent opportunity for someone who combines strong data processing, administrative skills with outstanding customer service, communication and problem-solving abilities. What you'll do:

Manage complex customer accounts, payment processing, and financial records while ensuring confidentiality, accurate bookkeeping and account maintenance
Prepare and file payment plans, court documents, daily deposits, or other tasks in support of fiscal operations
Establish and adjust payment plans while assisting customers with collections and account resolution
Maintain delinquent account records and determine further collection effort strategies.
Collaborate with internal departments and external partners to validate financial responsibilities, perform account audits, and resolve account, technical or customer service issues.
Utilize County financial systems and department software to maintain accurate records and support daily operations Why you'll love it:
Make a direct impact by helping customers resolve complex financial issues with professionalism and care
Work in a dynamic environment that combines collections accounting, customer service, financial analysis, and problem-solving
Collaborate with justice impacted individuals, court, probation, County departments and other stakeholders on projects that ensure fair and transparent collection efforts.
Expand your expertise and understanding of court documents, collections accounting, customer service, court processes, restitution, court costs and fines.
Join a collaborative team that values accuracy, continuous improvement, and exceptional customer service
Enjoy competitive pay, excellent benefits, and the stability of a rewarding career in public service If you're a detail-oriented financial professional who enjoys helping clients, solving complex account issues, and supporting essential public services, we'd love to have you join the Oakland County team.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES REQUIRED MINIMUM QUALIFICATIONS

Must be a high school graduate or have a certificate of successful completion of the General Educational Development Test. Have had three (3) years of full-time work experience which involved basic accounting or bookkeeping principles or related clerical experience.

NOTE:

Coursework at an accredited college or university in a business curriculum which included two accounting classes may substitute for up to two (2) years of the experience listed above.

ADDITIONAL DESIRABLE QUALIFICATIONS

Completion of an accounting or bookkeeping course covering basic accounting and bookkeeping practices. Exceptional knowledge of and ability to utilize Microsoft Word, Excel (including Pivot Tables),Outlook, AI, and other databases and Internet software. Considerable knowledge of and experience in the operations, policies, and procedures of the department. Considerable knowledge of modern record-keeping management and operations. Considerable knowledge of modern office practices and procedures. Considerable ability to follow oral and written instructions. Considerable ability to perform standardized computations. Considerable ability to make routine decisions in accordance with departmental policies and procedures. Reasonable knowledge of departmental clerical practices and procedures. Reasonable ability in using an adding machine and calculator. Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

SUPERVISION EXERCISED

May assist in the orientation and training of clerical employees and in aiding with technical and procedural problems encountered by employees.

ESSENTIAL JOB FUNCTIONS

Provides clear, professional, and effective communication to internal and external stakeholders while delivering exceptional customer service. Acts as a designated representative for the Reimbursement Department in court hearings, providing testimony, documentation, and case-related information when required. Collaborates effectively with colleagues, court personnel, and external stakeholders to achieve departmental goals and ensure efficient operations. Demonstrates the ability to work independently, prioritize responsibilities, and manage multiple assignments while meeting established deadlines. Utilizes strong organizational and problem-solving skills to identify issues, evaluate options, and implement effective solutions in a timely manner. Demonstrates adaptability and responsiveness to changes in technology, software applications, laws, regulations, policies, and operational processes to ensure continued efficiency and compliance. Interviews clients to obtain financial information needed to collect monies owed by defendants to various other parties, including Oakland County. Determines clients' ability to pay money owed and establishes a repayment schedule. Maintains communication with clients to obtain and provide information as needed to ensure continuance of the repayment schedule until the account is paid in full. Adjusts existing payment plans as needed and monitors repayment status. Prepares client account information as needed for use in Show Cause hearings, and prepares recommendations for income tax refund intercepts, employer wage assignments, garnishments, and bankruptcy proceedings. Prepares periodic financial reports and state and/or county reimbursement reports, summarizing transactions for the more complex accounts or funds for review by the unit supervisor. Prepares and sends billing notices, collects payments, and posts receipts for services charge fees. Reviews accounts and when appropriate issues notices of delinquency and demands for payment according to established schedule. Communicates with representatives of other county departments and outside agencies to determine client information and correct billing errors. Reviews, certifies, indexes, and files alphabetically, numerically, or according to business matters, departmental documents, reports, and records. Responsible for completing on-going training at the County's expense in the following areas: Government Finance, Accounting, Technology, and other applicable training as assigned.

ADDITIONAL DUTIES & RESPONSIBILITIES

Performs other duties as assigned. Complies with all policies and standards. Utilizes current countywide and/or department specific software to complete assignments.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate work-related information clearly and professionally.

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE

The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. Additional Minimum Qualifications Union

BU69 - United Auto Workers (UAW) Local 889: Management & Budget NON-Supv (UAW)
If applicable EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD. At Oakland County, we offer a stable and supportive work environment, competitive salaries, comprehensive benefits, professional development, and generous education assistance program. We value the dedication and hard work of our team and our commitment to the communities we serve - it's at the heart of our success. We're always seeking new ways to enhance our workplace and foster a culture of growth, inclusion, and innovation. We believe that our people are our greatest asset, and our future depends on the diverse perspectives, experiences, and talents of our team. 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Financial Services Technician III - Reimbursement