ORS Agent

ORS Agent, Compliance Agent I

• Ogden FT / PT Status
• Full Time Salary
• $20.31 Remote Work / In-Office
• In Office Recruiter
• Tammy Alfaro | talfaro@utah.gov | (801) 538-4221 Application Deadline
• April 28, 2026 at 6 p.m. Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you! Experience a positive work-life balance, with a Monday through Friday (8am
• 5pm) work schedule and excellent benefits!

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. ORS also works to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.

Starting Pay:

$20.31 The hourly rate of pay goes up to $22.05 per hour upon successful training completion, typically one year from hire! Key Responsibilities We are looking for hard working, ambitious people to work as an ORS Agent (Compliance Agent I) to: Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order. Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc. Prepare documentation in support of cases presented in court hearings. Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies. Qualifications Proficiency in a technologically driven environment with intermediate to advanced computer skills. Exceptional ability to multi-task and quickly make decisions. Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact, and professionalism without prejudice or bias. Ability to effectively contact individuals or organizations to secure delinquent payments, and/ or make payment arrangements for money owed. Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations. Supplemental Information

• All ORS job offers are contingent upon passing a Criminal Background Check.
• The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.

21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.

Physical Requirements:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc.

Special physical demands are not required to perform the work.

Working Conditions:

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. About the Role Location
• Office of Recovery Services, 2540 Washington Blvd, Ogden, UT Background Check Required
• You must successfully pass a criminal history check. Drug Test Required
• N/A Schedule Code
• B•Competitive Service•Employment in this position requires a 12-month probationary period.

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here .

Other benefits may include:

Job Stability:

Enjoy the security and reliability of employment within a well-established organization.

Career Growth:

Develop valuable skills and gain opportunities for leadership within a large organization.

Meaningful Work:

Contribute to an important service that benefits the community and supports organizational goals.

Supportive Work Environment:

Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Office of Recovery Services is a division within the Department of Health and Human Services, whose primary mission is to promote responsibility. For more information on the Office of Recovery Services, please click here . EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390. Apply Now Share Save Job