Student Loan Collections - Onsite Houston, Texas

Houston, Texas

Collections

3130

Job Description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location:

This is an onsite position in Houston, TX.

Compensation:

$15-16/hour Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI?

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

Accurately assess the consumer's financial condition by conducting thorough inquiries.

Determine the reason for delinquency and find creative solutions to resolve the situation.

Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.

Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.

Adhere to the State and Federal regulations pertaining to collection activities.

Meet corporate standards for call quality assurance and structure.

Qualifications

Outgoing, assertive, competitive, persuasive

Enjoys dealing with the public

Possesses or is capable of acquiring superb negotiation skills

Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.

Is able to work a flexible schedule which may include weekends.

Must have a high school diploma, some college preferred