Description This recruitment is open to current Washington State Department of Revenue employees only. Attention Revenue! Your Taxpayer Account Administration (TAA) division is excited to announce opportunities for several Excise Tax Examiner 3 (ETE 3) positions. Make a difference, join our team! Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all: Getting work done accurately. Working efficiently. Sharing new ideas. Being kind. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment.

You can expect:

Work that is challenging. Enough tasks you will never run out of work to do. Variance from day to day and the ability to do multiple activities each day. Comprehensive paid training through your first year of employment. Opportunity for growth and development. Teleworking options and flexible work schedules. Duties As an ETE 3, you will play an important role in the training and development of other examiners within the division by creating new procedures, presenting, and mentoring. In addition, you will also provide training, education, and instruction to taxpayers, taxpayer's representatives, and government entities. Some of what you will do includes:

Train and Mentor:

Help train other examiners by creating new procedures, conducting work review, giving presentations, and mentoring.

Educate Customers :

Provide training and guidance to taxpayers, their representatives, and government entities.

Communicate :

Clearly and effectively communicate both in writing and verbally.

Use Judgement :

Make decisions independently to complete tasks.

Customer Service:

Answer phone calls and web messages about various tax topics.

Research :

Conduct research on complex issues.

Examine Records:

Perform detailed financial examinations of taxpayer records to ensure they follow tax laws.

Monitor Systems :

Test and review critical tax reporting systems to ensure accuracy.

Risk Management:

Use your expert knowledge to identify and reduce risks for the Department.

Adjust Accounts:

Verify and adjust funds for local jurisdictions and special tax authorities. Issue debit/credit notices, refunds, or tax assessments within your authority.

Collaborate and Contribute:

Work with team members and other departments to share knowledge and improve processes.

Additional Information:

Interviews - Please be aware interviews may be conducted virtually using a webcam teleconferencing method. Telework - This position has the flexibility to work remotely the majority of the time, however the duty station is in Tumwater, Washington and the successful candidate must agree to travel to the office for key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process. Qualifications To qualify as an ETE3: An individual applying for this position should have demonstrated the following competencies, which reflect the knowledge, skills, abilities, and experience necessary to successfully perform the duties of an Excise Tax Examiner 3: Demonstrated ability to conduct full - scope financial examinations of tax returns, business records, audit reports, and assessments, through experience applying Washington excise tax laws, rules, and policies to determine accurate tax liability and taxpayer compliance. Proven ability to manage workload effectively in a fast - paced environment , through experience meeting established timelines, self-assigning work items, and responding promptly to internal and external inquiries. Demonstrated knowledge and skill in using Department of Revenue systems and applications , evidenced by accurate navigation of ATLAS, My DOR, and related tools to research accounts, process adjustments, self-assign work items, and resolve taxpayer inquiries. Progressive experience providing effective customer service and technical guidance to taxpayers, representatives, and internal partners, through clear written and verbal communication, explaining taxability and reporting requirements, assisting with electronic filing and payment issues, and maintaining confidentiality standards. Demonstrated critical - thinking and independent decision - making skills within established authority levels, through experience evaluating incomplete or conflicting information and resolving complex tax issues under general supervision. Demonstrated ability to work collaboratively and maintain effective working relationships through experience interacting with taxpayers, colleagues, other divisions, and external entities to resolve account matters and support unit and division goals. Demonstrated adaptability and commitment to continuous learning , through participation in special projects, contribution to process improvements, engagement in training opportunities, and support of initiatives that enhance unit operations. Proven ability to independently adapt to shifting work priorities and manage time effectively , through experience completing tasks across multiple tax programs, business requests, and examination activities. Demonstrated leadership skills through experience guiding others on next steps, advising them on written communication, proposing solutions while addressing potential downsides, and facilitating meetings and presentations. Proven ability to identify and resolve technical gaps within the team through experience creating and modifying procedures, recommending improvements, providing training, and delivering tactful feedback to correct errors.

Equity Competencies:

The ability to take action to learn and grow. The ability to take action to meet the needs of others. Uses an equitable and inclusive approach. Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce. Preference may be granted to candidates who possess the following: Experience completing and delivering work reviews to others. One year as an Excise Tax Examiner 2. Two years Department of Revenue experience at the journey level in accounting, auditing, compliance or tax administration. 6 semester (9 quarter) hours of accounting, business law, money and banking, or finance coursework has been completed. Six years of experience in accounting, banking, auditing, tax compliance or tax administration, provided candidate has experience working with the Department's mission critical systems. Has a bachelor's degree in business, accounting, or related field. Has an intermediate understanding of Lean Six Sigma methodologies, principles and practices.

To be considered:

Complete the online application in detail, as it will be used as your initial resume. Attach a letter of interest describing how you meet the qualifications. Include three or more professional references with current contact information.

• Note - Applications received without these materials may not be considered. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738. Supplemental Information The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:

If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note:

Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information . Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in

WAC 357-31-165

(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with

WAC 357-31-165

(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established

WAC 357-31-165.

Note:

Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026