H&R Block seeks an Office Experience Manager to ensure smooth daily operations and an exceptional client experience in a busy tax services office. In this role, you'll oversee office administration, reception, appointment scheduling, and workflow to support tax professionals and clients. You will manage seasonal staff, uphold compliance and data privacy standards, and maintain accurate records and payment processing. The Office Experience Manager monitors office performance metrics, resolves client issues, coordinates training and communications, and helps create a professional, welcoming environment that reflects H&R Block's client-focused, service-oriented culture. Responsibilities Oversee daily front-office operations and client reception Manage scheduling, appointments, and workflow during peak tax season Supervise, train, and schedule office and seasonal support staff Ensure compliance with H&R Block policies, data privacy, and security standards Maintain accurate client records, payment processing, and reporting Monitor office performance metrics and implement process improvements Resolve client issues and escalate complex situations as needed Coordinate office communications, supplies, and facility needs Support tax professionals with administrative and operational needs Foster a professional, client-focused, and service-oriented office environment Required Skills Office administration Customer service Scheduling and calendar management Team supervision and staff scheduling Data entry and records management Payment processing and basic bookkeeping Compliance and confidentiality practices Microsoft Office and office software tools Conflict resolution and issue escalation Performance tracking and reporting