Assistant Teller Supervisor MPS Credit Union - 2.4 Miami, FL Job Details Full-time $16.64 - $18.50 an hour 1 day ago Benefits Paid training AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Referral program Paid sick time Qualifications Computer operation Teamwork Computer hardware Accounting Deposits Full Job Description MPS Credit Union is looking for a Teller Supervisor to join our team! In this full-time, in-person role, you'll help lead and support our tellers, oversee daily cash and teller operations, assist members with their financial needs, and ensure transactions are handled accurately and securely. You'll also provide training, solve problems, and step in as Teller Supervisor when needed.

Benefits:

401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance On-the-job training Opportunities for advancement Paid sick time Paid time off Paid training Referral program Vision insurance

Work Location:

In person

Job Type:

Full-time SUMMARY Act as a Team Member of MPSCU's Operations Department (specifically Tellers). Follow detailed and standardized procedures in supervising and assuring the smooth and accurate flow of work through the teller line by enforcing the application of policies and procedures at all times. Serve as a source of knowledge, training and guidance to all Tellers.

Note:

This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. ➢ Adhere to the mission, vision and core values of MPS Credit Union. ➢ Assist Teller Supervisor with teller operations area by scheduling hours, assigning work, answering questions, solving problems, helping with complex transactions and member relations problems, explaining policies and procedures to tellers and members. ➢ Supervise, support and direct all tellers by providing on-going training and counsel. Provide Teller training as needed including new hires. ➢ Ensure that staff is trained and cross-trained in all phases of their particular jobs and in all credit union products and services to ensure excellent service to members. ➢ Ensure all teller windows are open and operational before the doors are opened. ➢ Perform all duties and functions of a teller. ➢ Responsible for vault cash. Balance teller cash and vault cash each morning. Order, pick-up, proof, and distribute cash for daily operations. ➢ Balance cash drawer at end of the shift and compare totaled amount to computer‐generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. ➢ Approve check holds, place holds on accounts for uncollected funds and perform overrides as necessary. ➢ Approve new members for Remote Deposit Capture and process transactions daily ➢ Posts incoming funds transfers from Federal Reserve Bank and/or Corporate FCU ➢ Ensure all ATM deposits are posted to accounts before 12:00 p.m. under dual control ➢ Ensure courtesy pay fees are posted before end of day. ➢ Assist with immediately putting into effect and direct the "off-line" procedures for operating a teller window and balancing if for any reason the computer system is not operational, if needed. ➢ Assign special duties and projects to tellers when appropriate, monitor and supervise completion of all tasks. ➢ Provide information to members and potential members regarding all credit union products and services. ➢ Maintain a good working knowledge of all phases of credit union services, rates, and policies. ➢ Maintain working knowledge of applicable rules and regulations governing operations of the credit union. Maintain working knowledge of fraud prevention techniques and be aware of current "scams". Ensure front-line staff is made aware of "scams". ➢ Maintain or assign maintenance of logs for: Gift Cards, cashier's/official checks, bait money, and 1 | Revised 03/2023 large currency transactions. ➢ Process returned checks from Fed or Corporate FCU ➢ Maintain petty cash fund. Balance petty cash at the end of month under dual control ➢ Redeem savings bonds and maintain necessary records for reporting of earned bond interest ➢ Perform accounting adjustments ➢ Process P.M. closing of credit union, including computer operating functions and updates, reports and totals, out-going mail, night cash storage, and routine nightly closing procedures. ➢ Employee shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance program as it specifically relates to his/her job junctions. ➢ Assist other officers as needed with problems, errors, and corrections. ➢ Process incoming and return mail ➢ Help identify malfunction problems of computer system hardware and software. Assure proper maintenance, cleanliness, and security of work area and equipment, etc. ➢ Always convey friendly, pleasant attitude and demeanor in answering questions, explaining, selling and proving credit union services. ➢ Perform duties of Teller Supervisor in his/her absence. ➢ Perform other duties as assigned.

About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to "provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey." Our work environment includes: A workplace of diversity and inclusion Employee empowerment On-the-job training Company perks - Recognitions and Rewards Growth and Developmental opportunities Clear purpose and meaningful work Health and Wellness benefits | Full Time team members

Pay:

$16.64 - $18.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

In person