At FCN Bank, our people are our greatest differentiator and competitive advantage in the areas we serve. United in delivering the best experience for our customers, we foster an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success. The Teller position provides various service functions, including processing savings/checking accounts, loan transactions, cash advance transactions, cashing checks and savings bonds, and selling money orders/cashier checks.
Essential Functions:
Communicate with coworkers, customers, and potential customers through email, fax, phone calls, and in-person to execute daily tasks. Answer high-volume phone calls and maintain a rapid response rate. Manage, organize, and update customer files and personal information, such as changes in name, address, and phone number. Provide customer service in a fast, friendly, accurate, and confidential manner. Accept and process incoming and outgoing wire transfers. Set up automatic fund transfers. Set up and provide ongoing support for online banking. Run settlement on the cash advance machine at the end of the business day. Assist customers with access to safe deposit boxes. Assist customers with redeeming certificates of deposit. Count, sort, and roll loose coins. Balance each day's transactions and verify cash totals. Perform mail runs. Serve as a backup for drive-thru operations/night deposits. Perform any additional tasks requested by the supervisor.
Skills & Abilities:
Experience and/or
Education:
High School Graduate or General Education Degree (GED): Required.
Degree in a Business-related field:
Preferred. Proficiency in Microsoft Word, Excel, and Outlook. Two plus years of banking experience, preferably in compliance.
Skills:
Good planning and organizational skills. Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with elevated levels of accuracy. Ability to work well with others. FCN Bank N.A. is an equal opportunity employer.
