Teller Operations Supervisor

Summary:

The Head Teller serves as a working supervisor for the teller team, ensuring exceptional customer service and operational efficiency within the branch. This role oversees daily teller operations, maintains compliance with regulatory and bank policies, and collaborates with the Branch Manager to foster employee development and drive branch success. The Head Teller also supports frontline operations by performing teller transactions, opening new accounts, and executing other deposit-related tasks as needed.

Primary Responsibilities:

Supervision & Leadership Lead and supervise the teller team to ensure efficient, accurate, and courteous service. Create and manage work schedules to maintain proper coverage. Serve as a mentor to new employees, providing training and support until they achieve proficiency in all essential teller functions. Partner with the Branch Manager to coach and develop staff, identify training needs, and support career growth opportunities. Operational Excellence Ensure teller activities are in full compliance with bank policies, procedures, and all applicable regulatory requirements. Monitor and reconcile daily cash and transaction activities; ensure appropriate cash levels are maintained. Conduct periodic audits and support risk management and loss prevention efforts. Customer Service & Support Perform teller transactions accurately and efficiently during high traffic or staffing needs. Open and service consumer and business deposit accounts, including checking, savings, CDs, and IRAs. Respond to customer inquiries and resolve issues promptly and professionally. Administrative Duties Assist in preparing operational reports and maintaining proper records. Participate in branch meetings and contribute to continuous improvement initiatives.

Requirements:

High school diploma or equivalent; college coursework or degree in business or related field preferred. Minimum 2 years of teller or banking experience; supervisory or team lead experience strongly preferred. Strong knowledge of banking operations, account types, and regulatory compliance (e.g., BSA, AML, Reg CC, etc.). Excellent interpersonal, communication, and organizational skills. Proven ability to lead by example, manage priorities, and train others effectively. Proficient with banking software systems and Microsoft Office Suite. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status