Senior Teller III

Senior Teller III CHICOPEE, MA $20.60 Hourly

Position:

Senior Teller Department:

Retail Banking

Job Status:

Full-Time FLSA Status:

Non-Exempt Grade:

7 s to:

Branch Manager Amount of Travel Required:

Local Travel as

Needed Positions Supervised:

Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

Ads to established Westfield Bank customer service standards. Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable. Provides information regarding bank products to all potential customers both retail andmercial. Assists in supervising the teller line by: Allocating and coordinating the workflow in the absence of the Head Teller. Guiding and advising subordinates in the moreplex phases of their work. Training new employees. Assists with monitoring regulatorypliance. s to ensure operational excellence. Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers banking needs May open new accounts as needed. Balances ATM. Maintains security of cash vault. Performs quarterly cash audits in the absence of the Head Teller. Independent performance of all teller transactions and night deposit bags. Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned. Must ad to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies Adaptability/Flexibility Customer Relations Decision Making/judgment Job Kledge Quality Education/Experience/Skills High School Diploma or GED required. Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Stand:

F (Frequently)

Walk:

F (Frequently)

Sit:

O (Occasionally) Handling /

Fingering:

C (Constantly)

Reach Outward:

F (Frequently)

Reach Above Shoulder:

O (Occasionally)

Climb:

O (Occasionally)

Crawl:

N (Not Applicable)

Squat or Kneel:

F (Frequently)

Bend:

F (Frequently) Lift/Carry 10 lbs or less: F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally) 51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable) Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally) 26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE

1000890