Teller (PT) Southwick Branch

SOUTHWICK, MA

$17.55 ‒ $25.19 Hourly

Position:

Teller Department:

Southwick Branch Job Status:

Part Time FLSA Status:

Non-Exempt Grade:

5 s to:

Branch Manager Amount of Travel Required:

Some Travel Positions Supervised:

N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Must be available to work the following schedule:

Monday 12:00p

• 4:15p
  Tuesday 12:00p
• 4:15p
  Wednesday 12:30p
• 4:15p
  Saturday 8:45a
• 12:15p
  

Total Hours:

15.75

ESSENTIAL

FUNCTIONS

Ads to established Westfield Bank customer service standards.

Provides information regarding bank products to all potential customers both retail andmercial.

Independent performance of all teller transactions and related services.

Maintains security of cash drawer.

Proves cash drawer at end of day.

Meets assigned referral goals through referral of bank products and services to meet customers banking needs.

Assists in resolving customer problems as they arise.

May assist with balancing the ATM.

Assist customers with Safe Deposit.

Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.

Must ad to all bank and regulatory policies and procedures specific to position.

Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

Accountability

Customer Relations

Decision Making/Judgment

Job Kledge

Quality

Education/Experience/Skills

High School Diploma or GED required.

Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Stand:

F (Frequently)

Walk:

F (Frequently)

Sit:

O (Occasionally)

Handling /

Fingering:

C (Constantly)

Reach Outward:

F (Frequently)

Reach Above Shoulder:

O (Occasionally)

Climb:

O (Occasionally)

Crawl:

O (Occasionally)

Squat or Kneel:

F (Frequently)

Bend:

F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33

• 66% of the time (2.

5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE

1000957