General Summary Receives members in person or over the telephone. Receives and processes member transactions, deposits, inquiries, and withdrawals. Provides members with information concerning the credit union and respond to specific questions concerning member accounts. All aspects of member service. Essential Functions and Responsibilities Greet members (by name, if possible), welcome them to the credit union, and make them feel good about selecting the credit union as a place to transact their financial business. Maintain office security by following security procedures, and be alert to possible robbery situations, and knowledgeable of appropriate actions to take during a robbery situation. Answer phones and be able to provide service requested or refer to proper individual/department. Obtain credit reports for new member applications. Set up member accounts, checking accounts, IRAs, CDs, Christmas Club and other savings programs offered by the credit union. Provide routine information concerning credit union services and policies Receive and post share deposits in person or by mail. Receive and post loan payments. Properly compute interest and payoffs. Cashes checks drawn on credit union and non-credit union accounts for credit union members. Disburse withdrawals by check or cash after proper identification of member requesting withdrawals. Disburses loan advances by cash or check on line of credit loans according to approved credit limits. Daily opens and closes his/her computer terminal; accounts for assigned cash and balances negotiables at the end of every day. Assists members with direct deposit and payroll deduction starts, stops and changes. Receives and processes changes of name, address and other account information. Open and close offices as necessary. Keeps work area neat, clean, and professional looking. Assists in keeping general office area neat, clean and professional looking. Other Duties as assigned Knowledge, Skills, and Abilities Must be accurate in handling cash, recording daily transactions & nightly balancing. Must have a general knowledge of the computer system and be able to operate terminals for all transactions. Must be familiar with all credit union policies pertaining to share accounts and be able to interpret and explain credit union policies and transactions posted to member accounts. Must be alert, neat, punctual, positively motivated and cooperative. Ability to work independently. Must possess a commitment to rendering the best possible service to all members and to maintaining a professional, yet friendly, atmosphere in all credit union branches and offices. Must be Bondable Physical Requirements Moderate physical exertion. Usually requires handling moderate weight materials up to 20lbs; or includes standing, walking, bending, stooping, climbing, twisting; or requires repetitive and sustained exercise of fine motor skills; or requires remaining in a constant position; or requires close visual effort of a straining nature; in excess of 50% of the time. Education and Background High School Diploma or equivalent experience required Customer service in retail or financial institution preferred Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. I have read the above description of my job and understand the duties that are assigned to me.

Job Type:

Full-time Pay:

$15.11 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person