Retail Banking Manager

Responsibilities include assist customers with opening accounts and/or any changes to their existing accounts. Strong team leadership in supervising teller staff, scheduling, balancing, and maintaining branch access and security. Promote market to potential customers. Promote and implement Cash Management and Remote Deposit Merchant Capture Products to customers. Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations while providing excellent customer service.

Essential Functions:

Opening New Accounts and products Opening Checking, Savings, CD's, IRA's and HSA's Order Debit Cards, Checks, Endorsement Stamps, Foreign Currency Process account changes, close accounts investigate unauthorized transactions Process the renting, accessing and closing of safe deposit boxes Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc. Observe suspicious behavior and report any such activity Maintain adequate office supplies at the facility Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person Review Overdrafts in absence of loan officers Cash Management and products Present information and explain available Cash Management and Remote Deposit Merchant Capture products and service to prospective business customers Set up customer with Remote Deposit at their place of business Educate customers on how to use the products Provide customer service to business customers following the implementation/set up Managing Teller Staff and Processes Cultivate a strong team culture Branch access and security Prepare certified checks, cashier's checks and gift cards as requested Facilitates buys and sells to the vault and/or supervisors vault teller in these transactions Oversee balancing of all coin and currency to include vault and coin machines Buys and Sells of Gift cards and maintain inventory controls Prepares and processes coin and currency with the Federal reserve Scan Deposits and payment transactions Verification of buys and sells to tellers Daily balancing of all monetary instruments Maintain proper teller and vault cash levels including ordering coin and currency Audit teller drawers Scheduling for adequate coverage of facilities at all time Facilitates training of new retail banking staff Facilitate meetings to disseminate retail banking training information Keep staff informed of pertinent changes in operational policy and procedures Enforce policies and procedures Verify and approve time sheets for hourly staff Prepare teller performance appraisals and disciplinary notices as required Overall functionality of the branch All other duties as assigned

Knowledge & Experience:

Strong customer service skills with the ability to sell and cross-sell new products and services Management and organizational skills Banking experience with extensive training in the banking industry, rules and regulations Ability to work and solve client problems with minimal direct supervision Experience using Excel, Word and Outlook software and other administrative skills Time Management and ability to multi-task projects and customers Strong attention to detail and accuracy

Education/Training:

Bachelor's Degree preferred or equivalence work experience 3+ years of Retail Banking Experience which includes opening accounts, customer service and cash handling Extensive training in the banking industry, rules and regulations Management experience preferred

Personal Attributes:

Effective interpersonal skills and relationship-building skills Strong written and oral communication skills Self-motivated and directed Keen attention to detail Experience working in a team-oriented, collaborative environment Strong customer-service orientation Retail Banking Manager 3.5 3.5 out of 5 stars 1303 North 205th Street, Elkhorn, NE 68022 Full-time

FIVE POINTS BANK 8

reviews Full-time Responsibilities include assist customers with opening accounts and/or any changes to their existing accounts. Strong team leadership in supervising teller staff, scheduling, balancing, and maintaining branch access and security. Promote market to potential customers. Promote and implement Cash Management and Remote Deposit Merchant Capture Products to customers. Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations while providing excellent customer service.

Essential Functions:

Opening New Accounts and products Opening Checking, Savings, CD's, IRA's and HSA's Order Debit Cards, Checks, Endorsement Stamps, Foreign Currency Process account changes, close accounts investigate unauthorized transactions Process the renting, accessing and closing of safe deposit boxes Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc. Observe suspicious behavior and report any such activity Maintain adequate office supplies at the facility Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person Review Overdrafts in absence of loan officers Cash Management and products Present information and explain available Cash Management and Remote Deposit Merchant Capture products and service to prospective business customers Set up customer with Remote Deposit at their place of business Educate customers on how to use the products Provide customer service to business customers following the implementation/set up Managing Teller Staff and Processes Cultivate a strong team culture Branch access and security Prepare certified checks, cashier's checks and gift cards as requested Facilitates buys and sells to the vault and/or supervisors vault teller in these transactions Oversee balancing of all coin and currency to include vault and coin machines Buys and Sells of Gift cards and maintain inventory controls Prepares and processes coin and currency with the Federal reserve Scan Deposits and payment transactions Verification of buys and sells to tellers Daily balancing of all monetary instruments Maintain proper teller and vault cash levels including ordering coin and currency Audit teller drawers Scheduling for adequate coverage of facilities at all time Facilitates training of new retail banking staff Facilitate meetings to disseminate retail banking training information Keep staff informed of pertinent changes in operational policy and procedures Enforce policies and procedures Verify and approve time sheets for hourly staff Prepare teller performance appraisals and disciplinary notices as required Overall functionality of the branch All other duties as assigned

Knowledge & Experience:

Strong customer service skills with the ability to sell and cross-sell new products and services Management and organizational skills Banking experience with extensive training in the banking industry, rules and regulations Ability to work and solve client problems with minimal direct supervision Experience using Excel, Word and Outlook software and other administrative skills Time Management and ability to multi-task projects and customers Strong attention to detail and accuracy

Education/Training:

Bachelor's Degree preferred or equivalence work experience 3+ years of Retail Banking Experience which includes opening accounts, customer service and cash handling Extensive training in the banking industry, rules and regulations Management experience preferred

Personal Attributes:

Effective interpersonal skills and relationship-building skills Strong written and oral communication skills Self-motivated and directed Keen attention to detail Experience working in a team-oriented, collaborative environment Strong customer-service orientation