Member Service Representative/Teller

We are seeking a friendly and enthusiastic individual to join our team as a full-time Member Service Representative (MSR). This position could be scheduled to work in any of our offices as needed. Applicants will be contacted via e-mail. Failure to respond to any email in a timely manner will result in the applications being rejected.

Job Purpose:

The MSR is the "face" of Riverview and is expected to create a welcoming, friendly environment for current and potential members as soon as they enter the doors or begin drive-through transactions. MSRs also process a variety of financial transactions for members and provide information about Riverview's products and services.

About Riverview:

Our vision is to be the financial partner of choice for our members throughout their lives. We value members over profits, a commitment to excellence, and a willingness to be innovative. We are seeking someone who wants to be part of a community-based financial institution with an excellent team environment where each team member is committed to providing first-class member service. You need to be passionate and fully-engaged with the desire to achieve success for our members in addition to yourself!

Key Job Responsibilities & Expectations:

Present an overall professional image in the areas of dress, communications, and conduct Greet and welcome members to the credit union Provide first-class member service on a consistent basis Ability to balance a cash drawer and process transactions quickly but accurately. Promote, explain, and cross-sell Riverview's products & services and current promotions to current and potential members Answer phone calls in a timely manner Ability to exercise good judgment and discretion in handling confidential information Ability to identify member needs and maintain and support the credit union philosophy.

Education/Experience/Skills:

Minimum High School Diploma or GED equivalent is required Preference will be given to individuals with prior teller experience. Math skills sufficient to calculate and process transactions Excellent customer service skills Strong basic computer skills and ability to operate standard office equipment (calculator, copier, fax, etc) Internet proficient Good organizational, time-management, and problem-solving skills, Ability to multi-task and operate under pressure Possess a positive and professional team attitude at all times Must have reliable transportation Must be able to pass a comprehensive background check and bondability

Schedule:

Approx. 40 hours / per week. Some overtime may be required. Shifts are scheduled on a rotating basis to provide adequate coverage during normal hours of operations: 8AM-5:30PM Mon-Thurs and 8:

AM-6:00 PM Fri. Shifts typically are 8 hrs although some 10 hr shifts will be required. Offices are closed on Saturdays, Sundays and for all federal holidays.

Compensation:

Base pay will be commensurate with experience. Riverview also offers health, dental, and vision insurance, paid holidays and time off, 401(k) plan with a competitive company match, and company paid short-term disability and life insurance coverage.

Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person