Video Banker 1

Description:

The video bank teller will be responsible for communicating with customers on video calls through an interactive teller machine (ITM) to assist them with check deposits, withdrawals, transfers, loan payments, credit card payments, updating personal information, troubleshooting online banking accounts (ex: getting logged out; helping them get back in), and going over account disputes. Not responsible for loan applications or opening accounts. You will handle a minimum of 30 video calls per day. The Video Banker is a position where the banker's responsibilities include engaging with customers through a variety of support channels, which mainly includes incoming ITM (interactive teller machine) sessions and transactions, or email, social media and/or online chat. The Video Banker is responsible for providing customer transaction services using video enabled interactive teller technology (ITM) via two ways, and represents the organization well by presenting a positive, professional image and meeting or exceeding customer expectations. You will interact with customers while on video and they can see the customers on video as well.

Essential Functions/Responsibilities:

• Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization.
• Answer customer inquiries relating to bank products and services.
• Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership Some descriptive words used by client to describe the ideal candidate include: "dependable, attentive, vibrant personality, positive body language" Job Type & Location This is a Contract to Hire position based out of Springdale, Ohio. Pay and Benefits The pay range for this position is $16.00
• $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Springdale,Ohio.

Application Deadline This position is anticipated to close on Apr 6, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.