Teller / Backup CSR Planters Bank, Inc. Clarksville, TN Job Details Full-time $15 - $17 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Retirement plan Qualifications Customer communication Confidential information handling Customer relationship building Customer service Basic math Client rapport building Financial fraud detection High school diploma or GED Cross-selling Cash register operations Attention to detail Typing Cash handling Full Job Description Overview The primary responsibility of the Bank Teller / Backup CSR is to warmly greet customers, deliver exceptional service, accurately process transactions, and always maintain professionalism and effective communication with both customers and colleagues. Duties Adhere to established policies and procedures. Greet and assist customers in a courteous and efficient manner. Ensure confidentiality of customer and bank information. Proficiency in the use of a keyboard required. Accurately interpret and apply instructions, policies, and procedures. Utilize mathematical skills to handle transactions accurately (addition, subtraction, multiplication, etc.). Ensure exceptional attention to detail and accuracy in all job functions. Process deposits, withdrawals, loan payments, and related transactions, verifying necessary information. Follow Planters Bank policies regarding holds on accounts and fraud prevention. Operate office machinery (coin counters, currency counters, etc.) with precision. Maintain accurate cash drawer levels and safeguard cash at all times. Answer customer inquiries and use opportunities to cross-sell products and services. Process mail deposits, loan deposits, and night depository transactions. Assist with the scanning and processing of work-related documents. Issue cashier's checks, credit card cash advances, and other bank products as required. Demonstrate product knowledge and refer customers to appropriate services. Maintain a secure and safe working environment for both customers and colleagues. Be flexible, serving as a backup CSR when needed.

Perform customer services:

open new accounts, order checks, process direct social security deposit forms, process stop-payments, process alterations to existing accounts. Follow up with customers in a reasonable amount of time. Participate in rotating Saturday shifts. Comply with all applicable federal and state banking laws, regulations, and rules. Always treat all colleagues and customers with respect and professionalism. Perform other related duties as assigned by management. Requirements Must have High School Diploma or equivalent of. Previous experience in cash handling or financial services is preferred. Strong mathematical skills to ensure accurate transaction processing. Excellent customer service skills with the ability to build relationships with clients. Proficient in cash register operations and cash management practices. Knowledge of loan processing procedures is a plus. Ability to detect potential fraud through keen observation and attention to detail. Strong communication skills, both verbal and written, to effectively interact with customers and team members. A commitment to maintain the highest standards confidentiality in all transactions.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Referral program Retirement plan Tuition reimbursement Vision insurance

Experience:

Cash handling: 3 years (Preferred)

Banking:

1 year (Preferred) Customer service: 3 years (Preferred) Ability to

Commute:

Clarksville, TN 37043 (Required)

Work Location:

In person