Part Time Teller

Part Time Teller First National Bank Granbury Description:

Role Process transactions and be an effective information source for our customers: in lobby, drive-thru window or by telephone, to accurately and efficiently assist with their requirements while assuring a positive experience for each customer and minimizing wait time. Major Duties and Responsibilities Demonstrate efficiency with transactions and utilization of time in order to assist as many customers as possible without negatively impacting the quality of the transaction. Verbally confirm intended transactions with customer to assure needs are met and minimize redoing. Regularly balances cash drawer to assure accuracy in teller transactions and notifies supervisor regarding any outages. Appropriately applying policies. Sell official items (i.e. money orders, official checks, etc.) so that customers have various ways of handling their finances. Research, troubleshoot and resolve customer and internal inquiries. Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers. Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.

Requirements:

Knowledge and Skills Experience Six months to two years of similar or related experience, including time spent in preparatory positions, such as cash handling and customer service. Education/Certifications/Licenses A high school degree or GED is required. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions. Superior customer service skills are required. Other Skills Must be able to work on scheduled Saturdays from 8:30 - Noon.