Job Title:

Teller Location:

Ashland Main Lobby & Auto Bank, Aurora, Mellen, Glidden, Butternut, Washburn Reports To:

Head Teller, Regional Branch Manager, or Branch Manager FLSA Exemption Status:

Non-exempt Last Updated:

5/27/2026

Job Summary:

Accurately handle customers' transactions including withdrawals, deposits, payments, and other transactions. Address customer inquiries and promote bank products and services. Maintain accurate records, balance cash drawers, and ensure a secure and efficient banking environment in adherence to NSB policies and procedures and state and federal regulations. Willingness to learn and ability to understand all products and services.

Duties/Responsibilities:

Cash Handling

• Balance cash for teller drawer
• Balance cash for vault
• Verify all cash coming in to and out of cash drawer
• Verify all coin using coin counting machine when necessary
• Receive and disburse foreign cash; accurately calculating exchange rate
• Prepare cash orders/shipment keeping cash limits in mind

Transaction Processing:

Accurately process teller transaction through the Teller Capture program (including, but not limited to)

• Consumer and commercial deposits
• Check cashing
• Withdrawals
• Cash advances
• Loan payments/advances/payoffs
• Safe deposit box
• Bond redemption
• Canadian check processing
• Official check processing
• Close out accounts
• IRA transactions
• Night drop/mail transaction processing
• Customer change orders

Customer Service:

Provide exceptional customer service by addressing inquiries and answering questions regarding banks products and services.

• Acknowledge and greet customer
• Answering incoming telephone calls and email communications and direct to appropriate personnel for answers to only the most complex problems or inquiries.
• Completely follow through on all transactions, activities and communications.
• Promote all bank products and services
• Customer account reconciliation, upon request
• Process customer check orders
• Process the following transactions: Stop Payments Holds AFT/EFT
• WSUDs
• Sweeps
• Wires
• (not in the Main Lobby Teller line or Auto Bank)
• Complete fraud procedures
• Debit cards inquiries, including limit changes and disputes (start EFT error investigation report)

Digital Banking:

enrollment, alerts, Bill Pay, e-Statements, remote deposit, stop payments, transfers, Zelle, and other services

Banno:

support and unlock account

• Open bank accounts for customers following account opening policies and procedures
• Checking, Savings, CD, Safe Deposit Box
• Notarize documents, if licensed
• Records research for customers
• Complete file maintenance forms and update the core system

Operational:

Performs other duties as assigned which may include but are not limited to:

• Follow security protocol for opening and closing bank
• Provide teller staffing coverage at other locations when needed
• Filing of documents, including account authorization forms
• Shredding of confidential items
• Pick up and drop off mail at USPS
• Safe keeping agreement and night drop keys (all branches except Main Branch)
• Light housekeeping, maintenance, and seasonal decorating
• Bulletin board updates
• Clean and maintain equipment

Software:

banks specific database, excel, word, Outlook

• Follow retention schedule

Ashland Main Lobby Teller Additional Responsibilities:

• Statement stuffing (and end of year tax documents)
• Use check printer/stitcher/cutter. Order check supplies, etc. Monthly reports.
• Reconcile money orders/cashier's checks, loan checks, etc.
• Asset verification online program
• Social Security Administration online verification program
• Authorized signer to issue checks for the Brick Account. Write checks/balance checkbooks.
• Backup for Customer Service & Accounts Payable.
• Medallion stamp

Ashland Auto Bank Teller Additional Responsibilities:

• Balance and maintain ATM cash supply

Washburn Teller Additional Responsibilities:

• Debit card maintenance/disputes through CPS portal

Required Skills/Abilities:

• Solid problem-solving skills and decision-making skills to address challenges and make timely, informed decisions
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• High school diploma, GED, or equivalent
• Experience working as a teller, retail sales, or customer service position preferred, but not required.

Physical Requirements:

Note:

Never/Seldom = less than 15% of work time Occasional = 15%

• 49% of work time Frequent = 50%
• 74% of work time Continuous = 75%
• 100% of work time Frequent periods of walking and standing Occasional sitting at a desk Seldom movements of lifting, climbing, pushing/pulling of objects, and working in a confined space
• Denotes not applicable to

Auto Bank Pay:

$16.00

• $19.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Parental leave Vision insurance

Work Location:

In person