Customer Experience & Relationship Building:

Provide welcoming and professional service across inperson, phone, and digital channels.\nEngage customers in needsbased conversations to understand goals and introduce appropriate solutions.\nDeliver prompt assistance for routine servicing inquiries; escalate or refer as needed.\nBuild trust by following through on requests and ensuring customers feel valued.\nContribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Teller Operations & Cash Management:

Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.\nMaintain proper cash handling, dualcontrol procedures, balancing routines, and vault/ATM support as assigned.\nIdentify suspicious activity, follow fraudprevention steps, and escalate concerns promptly.

Customer Referrals & Product Education:

Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.\nEducate customers on digital tools such as mobile banking, online banking, and estatements.\nSupport achievement of branch sales and referral goals through disciplined engagement and followup.

Problem Resolution & Support:

Research and resolve routine issues such as transaction discrepancies, fee questions, and debitcard concerns within authority.\nEscalate more complex servicing matters to Personal Bankers or leadership.

Operational Excellence, Risk & Compliance:

Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.\nProtect customer data, ensure confidentiality, and follow documentation procedures.\nMaintain auditready accuracy in all teller work and branch support tasks.

Team Collaboration & Community Engagement:

Participate in daily huddles and collaborate with team members to meet branch goals.\nSupport community outreach efforts and represent Nicolet in local engagement activities.\nAssist with branch operations needs such as supplies, scheduling coverage, or special projects.

General:

Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.\nUnderstand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.\nPerforms all other duties as assigned.

Qualifications:

High school diploma or equivalent required.\n1+ years of cashhandling and customerservice experience required.\nPrior banking or retail financialservices experience preferred.\nStrong customerservice, communication, and interpersonal skills.\nAccuracy, attention to detail, and strong cashhandling discipline.\nAbility to identify customer needs and confidently make referrals.\nWorking knowledge of deposit products, digital tools, and basic banking services.\nAbility to manage multiple tasks in a fastpaced environment.\nProficiency with banking systems, digital platforms, and Microsoft Office.

Benefits:

Medical, Dental, Vision, & Life Insurance\n401(k) with a company match\n

PTO & 11 1/2

Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 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