Position:

Universal Banker I (Teller)\n

Location:

Minocqua, WI\n

Job Id:

774\n# of

Openings:

1\nAt Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.\nThe Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience.\nIn this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence.\nThis position is eligible for a $500 sign on bonus. As a Universal Banker I, you will:\n

Customer Experience & Relationship Building:

\nProvide welcoming and professional service across in‑person, phone, and digital channels.\nEngage customers in needs‑based conversations to understand goals and introduce appropriate solutions.\nDeliver prompt assistance for routine servicing inquiries; escalate or refer as needed.\nBuild trust by following through on requests and ensuring customers feel valued.\nContribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.\n

Teller Operations & Cash Management:

\nAccurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.\nMaintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.\nIdentify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.\n

Customer Referrals & Product Education:

\nIdentify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.\nEducate customers on digital tools such as mobile banking, online banking, and e‑statements.\nSupport achievement of branch sales and referral goals through disciplined engagement and follow‑up.\n

Problem Resolution & Support:

\nResearch and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.\nEscalate more complex servicing matters to Personal Bankers or leadership.\n

Operational Excellence, Risk & Compliance:

\nAdhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.\nProtect customer data, ensure confidentiality, and follow documentation procedures.\nMaintain audit‑ready accuracy in all teller work and branch support tasks.\n

Team Collaboration & Community Engagement:

\nParticipate in daily huddles and collaborate with team members to meet branch goals.\nSupport community outreach efforts and represent Nicolet in local engagement activities.\nAssist with branch operations needs such as supplies, scheduling coverage, or special projects.\n

General:

\nUphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.\nUnderstand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.\nPerforms all other duties as assigned.

Qualifications:

\nHigh school diploma or equivalent required.\n1+ years of cash‑handling and customer‑service experience required.\nPrior banking or retail financial‑services experience preferred.\nStrong customer‑service, communication, and interpersonal skills.\nAccuracy, attention to detail, and strong cash‑handling discipline.\nAbility to identify customer needs and confidently make referrals.\nWorking knowledge of deposit products, digital tools, and basic banking services.\nAbility to manage multiple tasks in a fast‑paced environment.\nProficiency with banking systems, digital platforms, and Microsoft Office.\n

Benefits:

\nMedical, Dental, Vision, & Life Insurance\n401(k) with a company match\n

PTO & 11 1/2

Paid Holidays\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 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