Location:

Overland Park, KS (Kansas City Metro)

Employment Type:

Full-time, In-Office Department:

Client Experience -

Agency Support Compensation:

$70,000 base salary + Equity Steadily is hiring an Agency Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you will deliver fast, high volume support, guiding agents through portal quoting, clarifying appetite, navigating underwriting, and managing policy endorsements. We're looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS. Steadily is building a workplace environment of team members who are passionate and excited to be together in person. We believe that being in person and collaborating with team members is key to our fast-paced growth trajectory. Below is a continuation of the job description, but see a visual overview of a day-in-the-life here. As an Agency Support Specialist, you will: Provide direct support for independent agencies appointed with Steadily; answering questions about our appetite, assistance with quoting in our agent portal, triaging underwriting requests, and processing endorsements and billing requests on the agents' behalf. Respond to high volume of inbound calls, chats, and email requests from agents regarding quotes and active policies. Partner with Agency Success Managers to support the growth and success of our independent agency channel; surfacing concerns and escalating feedback from agency partners. Partner with Underwriting to help mitigate risk by communicating underwriting actions to our agents and supporting agents in the subsequent resolution of risk. Perform any other clerical or administrative tasks related to agency support, as needed.

What We're Looking For Required:

Experience in a customer-focused role with excellent communication skills Quick to learn new tools and systems; comfortable navigating multiple platforms Ability to troubleshoot issues independently until fully resolved Ability to manage a large workload and thrive under pressure Preferred (not required): 1+ years in a customer service or contact center role Location & Schedule Office located in Overland Park, KS (Kansas City Metro area) Why Join Us Top of market pay + equity in a high-growth Series C company 401(k) retirement plan Comprehensive health, vision, and dental insurance Modern office environment in Overland Park with snacks provided

Awards:

Ranked 16th on Ranked 179th on the prestigious. Recognized as one of the, a, in, and we won.

Job Type:

Full-time Pay:

$70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person