Consumer Lender - Support

Consumer Lending Specialists - Albany, NY (Onsite)Mary Christman and Gabrielle Maisonet are partnering with a highly reputable, well-established financial institution in the Capital Region looking to add Consumer Lending Specialists to their member-focused, service-driven lending team.

This contract-to-hire role is ideal for someone who is passionate about delivering exceptional customer experiences, enjoys building relationships, and thrives in a fast-paced environment. If you take pride in helping people feel supported, informed, and confident in their financial decisions, this is a great opportunity to join an organization that truly gives back to the community it serves.

In this role, you'll act as a trusted point of contact for members, guiding them through the full lending process—from initial inquiry and application to underwriting coordination and closing—while providing a seamless, positive experience every step of the way.

What You'll Be Doing

• Delivering outstanding customer service by assisting members via phone, email, text, and in person
• Acting as a friendly, knowledgeable resource throughout the lending process
• Processing loan applications and gathering required documentation with accuracy and care
• Completing initial underwriting steps (training provided) while ensuring a smooth member experience
• Maintaining organized and up-to-date loan files
• Preparing files for underwriting review and coordinating closings
• Clearly explaining loan terms, timelines, and next steps in a supportive, easy-to-understand way
• Proactively communicating with members to provide updates and set expectations
• Contributing to a team culture centered around service excellence, collaboration, and community impact