Food and Beverage Supervisor

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.

Pay Rate:

$23.00 to $26.00 per hour

Job Responsibilities:

Guest Experience & Service Lead and supervise the front-of-house team to consistently exceed guest expectations Ensure prompt, efficient, and elevated food and beverage service throughout all dining areas Greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language Maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions Promote positive guest relations; address complaints, concerns, and special requests with professionalism and urgency Monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency Maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards Safely manage allergy-related requests and ensure all team members follow appropriate protocols Support event staff as needed to ensure seamless service across all guest experiences Team Leadership Lead by example, fostering a culture of accountability, respect, and continuous improvement Monitor staff appearance, demeanor, and professionalism to uphold Mirbeau's refined service standards Coach and support staff regularly to enhance performance and uphold service consistency Recognize strong performance and address concerns through timely, solutions-focused feedback Collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness Assist with hiring and onboarding of FOH team members when necessary Cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures Assign and oversee sidework to ensure cleanliness and consistency in all service areas Support staff with daily operational needs Operations & Administrative Duties Oversee daily FOH operations to maintain smooth service flow and guest satisfaction Maintain effective communication and coordination with kitchen and back-of-house teams Collaborate with other departments to deliver seamless, resort-wide guest experiences Manage and review reservations for the [dining venue] Utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting Maintain POS expertise, including the entry of new menu items and system updates Organize, maintain, and ensure cleanliness of all FOH and service areas Monitor and adjust staffing levels based on business needs and forecasted volume Ensure proper sanitation and housekeeping throughout all F&B areas Attend and participate in staff meetings, trainings, and events as required Ensure proper handling and reporting of guest accidents and safety-related incidents Recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism Support additional front-of-house or cross-departmental duties as assigned

Qualifications, Skills & Educational Requirements:

Education & Experience Associate's degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment Experience in high-end or fine dining settings strongly preferred Comprehensive knowledge of the food & beverage industry Ability to work evenings, weekends, and holidays required Leadership & Professionalism Leads with intention, integrity, and purpose Demonstrates strong team leadership and the ability to foster a collaborative work environment Maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism Consistently polished, well-groomed, and professional in appearance and demeanor Maintains confidentiality and discretion with guest information, staff relations, and internal operations Service & Communication Exceptional guest service skills with a focus on creating elevated, personalized experiences Friendly, approachable, and able to build strong rapport with guests, staff, and leadership Courteous and composed during high-pressure or challenging guest interactions Takes pride in thoughtful, detail-driven service that reflects Mirbeau's elevated hospitality standards Excellent verbal and written communication abilities Strong, articulate communicator with the ability to lead and motivate a team Highly organized and detail-oriented, with strong multitasking capabilities

Employee Perks and Company Incentives:

Discounted rates for services and retail items within the spa!! 401K with company match Medical, Dental, Vision and Life Insurance Plan Employee Assistance Program and Resources Paid time off for full-time AND part-time employees!! Holiday Pay Career advancement potential within the company Anniversary Program!! Work Performance Incentives And more!!! Are you ready to lead where only the best of the best belong? Come find your balance- and your future- with us. As a Food & Beverage Supervisor, you will oversee daily front-of-house operations with composed professionalism, ensuring every detail of service reflects Mirbeau's high standards of hospitality. This hands-on role is essential to maintaining the flow, operational efficiency, and refined atmosphere that defines our guests' elevated dining experiences. By leading with integrity and purpose, you'll inspire and support a team dedicated to delivering memorable, wellness-focused moments for every guest.

Job Type:

Full-time Pay:

$23.00 - $26.00 per hour

Work Location:

In person