Medical Receptionist

We are looking for a detail-oriented Medical Receptionist to support a busy patient-facing practice in Skaneateles, New York. This long-term contract position is ideal for someone who enjoys delivering excellent service, coordinating appointments, and helping patients navigate questions related to visits, coverage, and payments. The person in this role will contribute to a smooth front-office experience by managing scheduling, documentation, and communication with patients, team members, and external partners.

Responsibilities:

• Manage incoming and outgoing patient calls, arrange appointments, and provide clear answers to common questions before visits, including inquiries related to billing.
• Confirm insurance information, collect required forms, and coordinate administrative steps needed to help ensure devices or services are ready on time for scheduled visits.
• Maintain accurate patient account records while safeguarding confidential information and following healthcare privacy standards and office policies.
• Carry out appointment reminder and confirmation activities to reduce missed visits and create a responsive, courteous experience for each patient.
• Review service costs, explain available insurance benefits and payment choices, and arrange additional visits or outpatient follow-up when needed.
• Support office performance goals and quality standards while encouraging satisfied patients to share referrals as part of the practice's wellness-focused approach.
• Build productive working relationships with vendors and service providers, assist with supply and inventory tracking, and communicate updates effectively.
• Participate in ongoing learning through meetings, conference calls, and training sessions to stay current on office procedures and best practices.