Front Desk Agent 3.4 3.4 out of 5 stars 225 East Alsbury Boulevard, Burleson, TX 76028 $12
- $14 an hour
- Full-time La Quinta Inns & Suites by Wyndham 4,068 reviews $12
- $14 an hour
- Full-time La Quinta by Wyndham is now seeking a Front desk clerk to join our team at the La Quinta by Wyndham Burleson location in Fort Worth, Texas.
Overview Join our dynamic hospitality team as a Hotel Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared-for from check-in to check-out. Your energetic approach and commitment to exceptional customer service will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering top-tier guest relations. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage multi-line phone systems with excellent phone etiquette, assisting callers with inquiries and reservations. Handle guest requests promptly and courteously, resolving issues efficiently to ensure satisfaction. Maintain accurate records of guest information, reservations, and billing details during night audits or shift changes. Provide information about hotel amenities, local attractions, and services to enhance guest stays. Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly. Uphold the highest standards of hospitality management by ensuring a clean, organized front desk environment and seamless guest interactions. Experience Previous experience in hotel management or front desk operations is preferred but not required; we value enthusiasm and a customer-first attitude. Multilingual skills or bilingual abilities are highly desirable to serve our diverse guest base effectively. Familiarity with hotel experience systems, multi-line phone systems, and guest services procedures is advantageous. Strong knowledge of hospitality management principles, including guest relations and customer service excellence. Experience with night audit procedures or similar administrative tasks is a plus but not mandatory. A background in resort or hospitality environments will help you excel in this energetic role dedicated to creating memorable stays for every guest. Join us in delivering exceptional hospitality that leaves a lasting impression! Physical Requirements Flexible and long hours sometimes required. Sedentary work
- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Late/Overnight shift. General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Fundamental Requirements Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests.
Pay:
$12.00
00 per hour
Benefits:
Employee discount Flexible schedule
Work Location:
In person
COMPANY OVERVIEW
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer.
Job Type:
Full-time Pay:
$12.00
00 per hour
