Front Desk Agent and Supervisor

Front Desk Agent and Supervisor Monmouth, ME 04259 $16

• $18 an hour
• Part-time, Full-time $16
• $18 an hour
• Part-time, Full-time The Front Desk Agent is the first point of contact for guests and plays a key role in providing exceptional customer service.

This position involves welcoming guests, handling reservations, managing check-ins and check-outs, answering questions, assisting with breakfast service or light housekeeping as needed, and supporting smooth daily operations of the inn. Key Responsibilities  Greet and assist guests in a warm, professional, and courteous manner.  Handle guest check-ins and check-outs efficiently.  Manage reservations via our online booking system and phone requests.  Respond promptly to guest inquiries, concerns, or special requests.  Process payments accurately and confidentially maintain records of transactions.  Provide local recommendations and information about the property and the surrounding area to customize guest experience.  Coordinate closely with housekeeping staff to ensure rooms are ready for arrivals.  Help maintain the cleanliness and appearance of the front desk, lobby, and common areas.  Handle light administrative duties such as filing, restocking brochures, or monitoring supplies.  Follow all safety, health, and privacy policies. Qualifications  Prior experience in hospitality, customer service, or front desk operations preferred (but not required).  Excellent communication and interpersonal skills.  Comfortable using computers, email, and booking or PMS systems (training provided).  Strong organizational skills and attention to detail.  Friendly, patient, and able to multitask effectively.  Ability to work independently and as part of a team.  Flexibility to work mornings, weekends, and holidays as needed. Schedule & Compensation  Typical available shifts include mornings, afternoons, evenings, weekends, and occasional holidays.  Competitive hourly wage based on experience.  Employer contributed health insurance for full-time employees. Waters Run Bed & Breakfast is an equal-opportunity employer and does not discriminate on the basis of race, color, sex, age, religion, sexual orientation, gender identity, national origin, disability, or other protected status.

Pay:

$16.00

• $18.

00 per hour

Work Location:

In person