Front Desk Agent (FT)

Overview We are seeking a dedicated and friendly full time Front Desk Agent to join our team at the Mammoth Creek Inn. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. Your responsibilities will include managing guest check-ins and check-outs, handling inquiries, and maintaining efficient front desk operations in a resort environment. Multilingual candidates are encouraged to apply, as effective communication is key in our diverse setting. This position is 4 shifts per week. Wed, Thurs, Sat and Sun 3-11pm. Responsibilities Greet guests warmly upon arrival and provide them with information about the resort's amenities and services. Manage the check-in and check-out process efficiently, ensuring accuracy in guest accounts. Handle guest inquiries and requests promptly, providing solutions to enhance their stay. Conduct night audits as required, ensuring all financial transactions are accurate and up to date. Maintain organized records of reservations, cancellations, and special requests. Operate phone systems effectively to manage incoming calls and relay messages to appropriate staff members. Collaborate with other departments to ensure seamless guest services and satisfaction. Assist with any guest relations issues that may arise during their stay. Qualifications Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong communication skills; bilingual or multilingual abilities are highly desirable. Familiarity with hotel management software and phone systems is an advantage. Excellent problem-solving skills and the ability to handle challenging situations with professionalism. A friendly demeanor with a passion for providing outstanding guest experiences. Ability to work flexible hours, including nights, weekends, and holidays as needed. Knowledge of resort operations is a plus. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

Up to $20.00 per hour

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Mammoth Lakes, CA 93546 (Required) Ability to

Relocate:

Mammoth Lakes, CA 93546: Relocate before starting work (Required)

Work Location:

In person