Front Desk Agent Full-Time

The Holiday Inn Chicago Crystal Lake is looking for Guest Service Representatives to work the Front Desk, Full Time Very flexible scheduling whether it be day hours or second shift, some cross shifts even available. Must be able to work some weekends, however weekday's and weeknight's is currently needed. We look for people who are friendly, thoughtful, resourceful and who care enough to go the extra mile to give our guests a great experience. In return, the Holiday Inn Chicago Crystal Lake will give you a competitive wage as well as opportunities to learn new skills and grow your career. Other benefits include Holiday Pay, Hotel Employee Rate Program, Vacation Pay, Health Insurance for Full Time, and a flexible schedule. On top of this, you'll join a great team that makes work fun, so you will feel motivated to come to work every day.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handle monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.

Job Types:

Full-time, Part-time Pay:

$17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person