Front Desk Associate

The Role Your mission is to provide a seamless, high-touch arrival and departure experience. You will act as a concierge, problem-solver, and brand ambassador, ensuring that every guest who walks through our doors feels expected and valued.

What You'll Do The First Impression:

Manage the check-in and check-out process with efficiency and a warm, welcoming demeanor.

The Information Hub:

Answer multi-line phone calls, manage reservations, and provide detailed information about hotel amenities and local attractions.

Guest Advocacy:

Handle guest requests or concerns with empathy and urgency, empowering yourself to "make it right" on the spot.

Financial Accuracy:

Process payments, audit guest accounts, and maintain a balanced cash drawer.

Seamless Coordination:

Communicate effectively with the Housekeeping and Maintenance teams to ensure rooms are ready and up to the Evergreen standard.

What We're Looking For The Professional:

A polished appearance and the ability to remain calm and gracious under pressure.

The Communicator:

Excellent verbal and written communication skills—you're as comfortable speaking in person as you are writing a professional email.

The Tech-Savvy:

Proficiency with Property Management Systems is a plus, but the ability to learn new software quickly is essential.

The Local Expert:

A passion for our community and a desire to share local "hidden gems" with our travelers.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off People with a criminal record are encouraged to apply Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

McCall, ID 83638 (Required)

Work Location:

In person