Front Desk Lead

Front Desk Lead 2.6 2.6 out of 5 stars 302 Soda Creek Road, Idaho Springs, CO 80452 $22

• $25 an hour
• Full-time Indian Hot Springs Resort & Spa 7 reviews $22
• $25 an hour
• Full-time Position Summary The Front Desk Lead supports the Front Desk Manager in daily guest services operations while delivering a warm, seamless, and memorable arrival and departure experience.

This role serves as a working leader on the front desk—assisting with team supervision, service standards, and operational flow in a high-touch hospitality environment centered around wellness, relaxation, and natural hot springs. Key Responsibilities Support the Front Desk Manager in overseeing daily front desk and guest services operations Serve as the on-shift lead, acting as a point of contact for front desk associates and assisting with real-time decision-making Lead by example through hands-on guest service, including check-ins, check-outs, reservations, and guest inquiries Assist with staff scheduling, task assignments, and shift coverage as needed Ensure consistent application of service standards, policies, and procedures Address guest concerns and service recovery issues promptly and professionally Assist with training and onboarding of new front desk team members Coordinate with housekeeping, maintenance, and spa departments to ensure smooth guest experiences Handle cash, billing, and payment processing in accordance with hotel policies Monitor lobby presentation and ensure a welcoming, organized front desk environment Qualifications & Experience Previous front desk or guest services experience in a hotel or resort environment required Prior lead, supervisor, or key-holder experience preferred Strong communication, interpersonal, and problem-solving skills Ability to remain calm and professional in a fast-paced, guest-facing environment Experience with property management systems (PMS) preferred Availability to work flexible schedules, including evenings, weekends, and holidays Skills & Competencies Leadership and team support Guest-focused service mindset Conflict resolution and service recovery Time management and multitasking Attention to detail and accuracy Work Environment Resort-style hotel located in Colorado's Rocky Mountains High guest interaction in a wellness-focused, hot spring setting Fast-paced, service-oriented front desk environment Benefits & Perks Competitive hourly wage based on experience Health (50% of premium covered) & dental (Full time hourly employees eligible) Paid time off and holiday incentive pay Resort perks, including rooms and water amenities Opportunities for growth within a unique mountain resort setting