Front Desk Receptionist

Description:

Duties Include:

Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit Scan Insurance card and link insurance in patient's chart Update new paperwork yearly Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification Capture picture of the patient if not already done Distribute patient questionnaires when necessary Answer telephones courteously and send patient messages to appropriate staff Schedule appointments Call and remind patients of their upcoming appointments Collect co-pays, deductibles and outstanding balances on patient accounts Post co-pays and SFS payments as pre-payments Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit Scan paper documents into patients chart when completed Must be able to perform check out duties as well on days covering both positions Ensure daily workflow is maintained Other duties as assigned

Requirements:

Education:

High school diploma.

Experience:

Minimum one year of experience in a medical setting, preferably in a scheduling role.

Other requirements:

Proficient medical terminology skills,

Performance Requirements:

Knowledge:

Knowledge of medical practice protocols related to scheduling appointments. Knowledge of manual/computerized scheduling systems. Knowledge of customer service principles and techniques.

Skills:

Skill in communicating effectively with providers and Medical Assistants about scheduling preferences. Skill in maintaining master appointment schedule via manual or computerized means. Skill in producing reports about appointment patterns as needed.

Abilities:

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.