Front Desk Receptionist

Overview We are seeking a dedicated and detail-oriented professional in a busy healthcare environment. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a comprehensive understanding of medical administrative procedures. This role is vital in ensuring smooth clinic operations, accurate patient data management, and exceptional patient service. The Medical Front Desk will handle appointment scheduling, insurance verification, medical records management, and provide administrative support to clinical staff, all while maintaining compliance with HIPAA regulations and healthcare standards. Responsibilities Schedule appointments efficiently using electronic health record (EHR) systems Onco/EMR. Verify insurance coverage and benefits, including Medicare and other third-party payers, ensuring accurate billing information., updating demographic information and documenting patient interactions accurately. Handle phone calls using multi-line phone systems with proper phone etiquette, routing messages or scheduling as needed. Maintain organized medical records by filing documents correctly wITH Onco/EMR. Assist with insurance claims processing and follow-up on outstanding payments or collections related to medical billing. Support clinical staff by reviewing documentation for completeness and accuracy, including CPT coding, ICD-9/10 coding, and care plan documentation. Ensure compliance with HIPAA regulations by safeguarding patient information during all administrative activities. Perform general clerical duties such as data entry, and maintaining a clean front desk area. Requirements Prior experience working in a medical office setting or healthcare environment is strongly preferred; clinic or dental office experience is advantageous. Proficiency in EMR/EHR systems such as Onco/EMR Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms. Knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing procedures. Strong computer skills including Microsoft Office Suite (Word, Excel) and familiarity with health information management software. Excellent communication skills with a professional phone manner and the ability to handle sensitive patient interactions discreetly. Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail. Familiarity with insurance verification processes and Medicare guidelines is beneficial. Familiarity with initiating radiology pre-certs. High school diploma or equivalent required; additional certification in medical administration or office management is preferred. Join our team to play a crucial role in delivering exceptional healthcare experiences through efficient front desk operations!

Pay:

$24.14 - $29.07 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person