Front Desk Receptionist

Are you happy, outgoing, and always ready to exchange a smile. Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. You will be at the face of the hotel. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a memorable hotel stay, and you'll play a huge role in this. We are looking for you to OWN the front desk area. We are looking for an energetic, friendly, happy individual to become part of our Country Inn and Suites family. Hotel experience preferred but not required. You will be our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

MOST IMPORTANTLY

PROFESSIONAL, POSITIVE Customer service attitude & Excellent communication and organizational skills. Must be a people person. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Manage online and phone reservations Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Maintains a friendly, cheerful and courteous demeanor at all times

HELPS TO HAVE CHOICE EXPIERIENCE AT MINIMUM KNOW MICROSOFT /EXCEL AND ABLE TO WORK A PRINTER/SCANNER/FAX MACHINE

Job Type:

Part-time Pay:

$13.00 - $14.50 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person