Front Desk Receptionist

•Second shift reception Sunday-Thursday 3pm-11pm•Job Summary We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Report to a Manager or the supervisor on duty for specific direction and daily expectations. This individual is the customer's first point of contact and must represent the company in a positive manner. Receptionists should create a welcoming environment, greeting, informing, and directing customers in a courteous and professional manner, setting the customer's expectations and the tone for their visit. Greet all visitors with a smile and positive attitude, make sure to greet them in a timely manner, and make them feel welcome in the store. Conduct all tasks in accordance with the Company's current standard operating procedures and policies. Inspect visitors' identification carefully to ensure compliance with all regulatory requirements. Complete customer profiles with demographic information, up-to-date contact information, and any discounts they are eligible for (senior, veteran, medical card holder). Add customers to the "queue" after ID has been verified and profile has been completed. Provide them with an estimated wait time and direct them where to wait. Ensure non-customer visitors have valid identification, are signed in and out on the visitor log, and that they do not enter limited access areas unescorted. Inform customers about our current deals and promos. Answer customer questions about our product offerings. Answer phone calls in a timely manner. Maintain a clean and tidy reception area, including but not limited to: cleaning and stocking the restroom, sweeping the floor and vacuuming rugs when necessary, wiping down furniture, and frequently sanitizing high-touch surfaces. Understand applicable laws and regulations Handle conflicts with grace, politely but firmly denying service if a visitor's identification does not meet requirements, and encourage them to return with one that is acceptable. Ensure that the menu is always displayed on the tv. Notify management immediately of any technical issues. Get a coworker to step in whenever you need a restroom/smoke/lunch break. Never leave your desk unattended. Qualifications Proven experience as a receptionist or in a similar administrative role is preferred. Bilingual skills are highly desirable to assist a diverse clientele. Strong computer literacy with proficiency in Microsoft Office Suite and QuickBooks. Excellent time management skills with the ability to prioritize tasks effectively. Familiarity with dental receptionist duties is a plus but not mandatory. Strong typing skills with attention to detail for accurate data entry. Exceptional interpersonal skills with a commitment to providing outstanding customer service.

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person