Front Desk Receptionist Manager

Overview We are seeking an energetic and highly organized Front Desk Receptionist Manager to lead our front desk operations with enthusiasm and professionalism. This pivotal role involves managing the reception area, supervising staff, and ensuring a seamless experience for visitors, clients, and team members alike. The ideal candidate will possess exceptional communication skills, a proactive attitude, a passion for delivering outstanding customer service and the ability to travel to both locations in Suttons Bay and Glen Arbor. Join us to create a welcoming environment that reflects our commitment to excellence and efficiency! Duties Oversee daily front desk operations, including greeting visitors, managing multi-line phone systems, and directing inquiries promptly and courteously Supervise and support front desk staff, ensuring they deliver exceptional customer service and maintain professional appearance and demeanor Coordinate appointment scheduling, calendar management, and bookings using tools such as SalonBiz Maintain accurate records through data entry, filing, proofreading, and updating client information in various software systems such as SalonBiz Handle administrative tasks including correspondence, document preparation, proofing materials, and managing office supplies to ensure smooth workflow Implement efficient office management procedures to optimize productivity and organization across the reception area Skills Proven experience in office management, administrative support, or clerical roles with strong organizational skills Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong customer service skills with professional phone etiquette and experience handling multi-line phone systems Knowledge of SalonBiz or similar booking software is a plus for handling basic tasks Exceptional time management skills with the ability to prioritize tasks efficiently in a fast-paced environment Join us as a Front Desk Receptionist Manager to lead our front desk team with energy and dedication! Your role will be vital in creating a positive first impression while ensuring operational excellence. We value your expertise in office management, customer support, and administrative functions—help us deliver an outstanding experience every day!

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule Paid time off

Work Location:

In person