Front Office Manager

Front Office Manager Holiday Inn Express - Le Mars, IA The Holiday Inn Express in Le Mars is looking for an experienced hotel professional who is ready to step into a leadership role overseeing our Front Desk team. This position is ideal for someone who enjoys serving others, leading by example, and creating a positive, welcoming experience for every guest. The Front Office Manager works closely with the General Manager and plays a key role in setting the tone for our guest experience. What You'll Do Responsibilities include, but are not limited to: Creating the weekly Front Desk schedule to ensure proper coverage and excellent guest service 24/7 Working desk shifts each week alongside the team Responding to guest requests, concerns, and survey feedback Interviewing, hiring, training, coaching, and developing Front Desk team members Supporting and guiding the team to provide the best guest experience in the area Helping maintain a positive, professional, and service-focused environment What We're Looking For Previous hotel Front Desk experience preferred Customer service experience required Prior leadership or supervisory experience strongly preferred Someone who enjoys helping others and solving problems Ability to work a flexible schedule based on business needs Schedule Primarily 2nd shift (3:00pm-10:00pm) under normal conditions Schedule may vary week to week based on hotel occupancy Weekend and holiday availability is expected Occasional coverage may be needed if a team member is unavailable Why This Role Matters The Front Office Manager is the right hand of the General Manager and helps lead one of the most important departments in the hotel. Our Front Desk sets the first and last impression for every guest. We empower our team to do what it takes to ensure guests leave happy — and this role leads that culture. Benefits Paid Time Off (PTO) Employee discounts at 6,000+ IHG hotels worldwide Aflac group accident coverage Bi-monthly bonus opportunities Employee discount program

Job Type:

Full-time Work Location:

In person If you have hotel experience, enjoy leading a team, and take pride in delivering great guest service, we would love to hear from you. Please submit your resume to apply.

Job Type:

Full-time Pay:

$17.50 - $19.00 per hour Expected hours: No less than 40 per week

Benefits:

Employee discount Flexible schedule Paid time off Ability to

Commute:

Le Mars, IA 51031 (Required)

Work Location:

In person