Front Office Operations Manager

We are looking for a Skilled Leader to manage our guest service team and the operations of the hotel. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Skills Proven work experience as a Front Desk Manager or Reception Manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus' '

Benefit Conditions:

Waiting period may apply Only full-time employees eligible

Work Location:

One location

This Job Is:

A job for which military experienced candidates are encouraged to apply A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma

Work Remotely No Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person