Gaming Operations Supervisor $3,000 Sign-On Bonus (Paid $1,500 at 90 days & $1,500 at 6 months)

Gaming Operations Supervisor $3,000 Sign-On Bonus (Paid $1,500 at 90 days & $1,500 at 6 months) 3.7 3.7 out of 5 stars 711 Lucky Ln, Robinsonville, MS 38664 Full-time Fitzgerald's Casino 47 reviews Full-time Overview We are seeking a dynamic and energetic Gaming Operations Supervisor to lead and oversee daily casino floor activities, ensuring a seamless and exceptional guest experience. In this pivotal role, you will supervise gaming operations, manage staff, uphold regulatory standards, and foster a vibrant, guest-focused environment. Your leadership will drive operational excellence, promote teamwork, and ensure compliance with all gaming policies and procedures. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer service, this is your opportunity to make a significant impact in the gaming industry. Duties Supervise daily casino operations, including table games, slot machines, and customer interactions to ensure smooth functioning and adherence to policies Lead, motivate, and manage gaming staff by providing clear direction, coaching, and performance feedback to foster a high-performing team Monitor guest interactions to deliver exceptional customer service while resolving conflicts or concerns promptly and professionally Oversee cash handling procedures, including chip exchanges and payouts, ensuring accuracy and compliance with security standards Enforce regulatory compliance by monitoring gaming activities, conducting audits, and maintaining detailed records of transactions and incidents Collaborate with security personnel to maintain a safe environment for guests and staff by managing conflict situations effectively Assist in training new team members on gaming procedures, customer service standards, and safety protocols Qualifications Proven management or supervisory experience within a casino or similar gaming environment Strong leadership skills with the ability to motivate teams and foster a positive work atmosphere Excellent customer service skills with a focus on guest satisfaction and conflict resolution Knowledge of casino operations, including cash handling procedures and basic math skills for accurate transactions Ability to handle stressful situations calmly while maintaining professionalism Effective communication skills to coordinate with team members, security personnel, and guests Experience in conflict management and problem-solving within a fast-paced setting Join us as a Gaming Operations Supervisor where your leadership will elevate the guest experience while ensuring operational integrity. Bring your passion for hospitality and your expertise in casino management to create memorable moments for every guest!

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person