Gas Station Asst Mgr

Job Description

CORE SCOPE OF POSITION

Manages the daily operations of retail services, ensuring service standards are delivered consistently, staffing levels are appropriate, and that Team Members follow all governmental laws and regulations and company policies and procedures. Reviews the department's work schedules and Team Members' performance along with the shift supervisors, including service standards, sale/marketing expectations, and property and staff appearance. Develops professional goals/objectives for direct reports and facilitates growth and opportunities for the team. Participates in hiring processes, administers coaching, and mediate Team Member's disputes as needed. Oversee and coordinate training to meet or exceed objectives in sales, costs, team member development and retention, guest service and satisfaction, product quality, cleanliness, and sanitation of all retail areas, with a focus on cross-training for a more efficient operation and higher service delivery. Establishes par levels for all supplies and products, completing requisitions to replenish shortages or additional items needed for the anticipated business. Develops, implements, and communicates departmental procedures. Evaluates and requests modifications to existing policies and procedures to ensure accurate audit trails and optimum productivity. Ensures that transfer slips and spill sheets are filled out and distributed in accordance with departmental procedures. Maintains complete knowledge and strictly abides by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. Maintains current Training in Intervention and Prevention (TIPS) and Learning Education on Alcohol and Drugs (LEADS) certifications. Coordinates and implements the maintenance of all equipment to ensure safety and proper working order. May perform duties of all retail positions as necessary. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to•and upholding of•these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

Interacts with internal and external guests.

SUPERVISION

Does provide supervision to other team members.

EDUCATION/CERTIFICATION

Requires high school diploma or GED. Associate degree preferred. Food Handler's Certificate required within 60 days of hire. California Responsible Beverage Service training and certification required within 60 days of hire. Driver's license required

EXPERIENCE

Must be age 21 years of age or older. 3-5 years of experience in retail operations or the equivalent in education/experience. Management/leadership experience required (1 year minimum). Experience working with online Point of Service (POS) system.

KNOWLEDGE AND SKILLS

Excellent money handling skills. Knowledge of computers, including Microsoft Outlook, Word, and Excel. Demonstrated ability to mentor and develop team members. Ability to listen, multitask, and manage time. Ability to work in a fast paced, high stress work environment. Must be dependable, timely and have high attention to detail. Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. Ability to multitask and work well under stress. Must be a self-starter and able to adjust to change. Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates. Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! •Benefits vary for PT and FT employment