Public Safety Dispatcher

Job Description

• Screens incoming telephone calls for requests for, Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units.
• Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths.
• Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency.
• Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel.
• Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel.
• Monitors emergency radios for traffic directed to the Communications Center.
• Dispatches calls for service to proper officers/units and assists units in handling the requests.
• Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls.
• Logs all criminal history and driver's history as requested.
• Monitors alarms and notifies proper units, or other personnel, of any alarm activation or other problems.
• Observes the exterior premises of the casino and parking lots on closed circuit television monitors to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members.
• Assists guests and the public at the front counter with general inquiries and lost and found property.
• Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures; Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services.
• Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads.
• Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book.
• Learns and maintains knowledge of telephone interview and information gathering techniques to ensure the rapid and accurate collections and dissemination of required information.
• Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures.
• Maintains required activity logs and equipment logs pertaining to Security Department.
• Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree (GED).
• Possess a valid driver's license and maintain a satisfactory driving record.
• California Responsible Beverage Service Training required upon hire.
• Must be age 21 years of age or older.
• 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or
• 1 year of general office work involving extensive public contact either in person or over the phone; or
• Completed Post-Certified Basic Complaint/Dispatcher course or equivalent combination of training, education, and experience.
• Must have the ability to communicate clearly, effectively and professionally in the English language, including the ability to write reports that can be understood by the CEO, COO, General Manager, Tribal Council, legal staff, court officers, and law enforcement.
• Ability to type 35 wpm (a skills test is required).
• Knowledge of basic computer and phone skills.
• Excellent verbal, written, and interpersonal communication skills, including a pleasant and courteous voice, good enunciation, and excellent hearing skills.
• Ability to communicate with people of diverse social and cultural backgrounds.
• Ability to establish and maintain working relationships with other agencies.
• Ability to speak Spanish or another second language preferred, but not required.
• Ability to retain and relay information received under stressful conditions, respond to calls quickly and calmly and make sound decisions under pressure.
• Ability to multitask while paying attention to details.
• Ability to adjust and manage change effectively.
• Ability to resolve problems as they arise and handle situations without supervision.
• Possess a high degree of common sense.
• Must be able to deal with emergency situations, and work well under pressure.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment